Tabcorp has discovered a faulty bearing inside an airconditioning unit led to its betting meltdown last year on Stakes Day.
An internal review found “friction, heat and smoke” from the device at a third-party owned data centre in Sydney activated a fire retardant which “instantly and catastrophically damaged” Tabcorp systems.
Stakes Day turnover tumbled $24m last year to $80m — down from $104m in 2019 — as a result of the outage.
The incident led to a 27-hour disruption across that weekend.
Tabcorp managing director wagering and media Adam Rytenskild lamented the unprecedented incident.
“It was very unfortunate the outage occurred and especially on such a big day for our customers, for TAB and the racing industry,” Rytenskild said.
“We have responded and are taking steps to minimise the chance of anything like that happening again.”
Turnover on Stakes Day dropped $24m because of the Tabcorp outage. Picture: Racing Photos via Getty ImagesSource:Getty Images
The crash has led to major upgrades of “highly sensitive” Tabcorp hardware.
Further steps are under way to boost the company’s disaster recovery capability
The review found no warning signs a mechanical failure was imminent.
The company on Wednesday rejected the meltdown was the result of excessive customer load.
There is also no evidence of customer data loss.
At the time Tabcorp attributed the systems failure to smoke or fire.
Racing Victoria on Wednesday reserved the right to seek compensation from Tabcorp.
The regulator has previously estimated the incident cost the industry more than $2m.
“We are continuing to engage with Tabcorp on the incident and are reserving our rights to seek compensation,” RV said in a statement.
Originally published asStakes Day meltdown blamed on faulty airconditioner
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